It's Good to Belong

We regularly ask our Members to tell us why it's good to belong ,  so you don't need to take our word for it .  We've collected a few of them below, so that you can read in their own words what they think of our healthcare plans,  how easy it is to make claim and why it's good to belong.

— About our plans

 

Although I don't have a big policy, the everyday help with things like glasses is great. Ordinary doctors bills can become quite expensive if you or spouse have a run of poor health and getting some costs back os really helpful. The quick turn around for claims is appreciated too.

JH, Member since 2014 from Feilding 25/08/2021

It is a great option for families and helps with covering day to day health bills especially doctor visits and prescriptions

VS, Member since 1988 from Palmerston North 28/06/2021

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It deals with our needs and is a comfort when we need medical care - knowing we won't have to pay the full amount.

CB, Member since 1999 from Tauranga 29/10/2020

It covers my doctor’s visits and prescription at 50%. I have used it twice to pay the excess on surgery. I can use it for podiatrists and change of vision lenses. I am happy with this.

LC, Member since 1987 from Stratford 24/02/2021

The best thing for me was two of my children were eligible to claim for orthodontic braces when they were young teenagers. The claim process was easy to do & and the money came through quickly.

PK, Member since 2011 from Christchurch 26/06/2021

Communication good. Any queries always answered to my satisfaction. Very affordable rates - mainly used for doctor"s visits and change of vision with my glasses.

SW, Member since 1986 from Auckland 03/06/2020

So positive. It is my cheapest healthcare insurance and I claim so regularly. I am sure I receive in GP/Dental and pharmacy refunds more than my premiums are.

TT, Member since 2015 from Auckland 03/06/2020

Very affordable; policy documents are well set out and easy to read; quick processing of claims; hardly had any issues; good policy coverage and therefore, good value for money

MR, Member since 2016 from Halmiton 11/06/2020

— About our claim experience

 

I have been with Healthcare Plus since I was a young teacher in the 1970's when it was called the Education Benevolent Society. I have always received good service with my claims. The process is straightforward and speedy. Thank you.

EV, Member since 2016, Lower Hutt 25/08/2021

Positive. Claim forms are easy to fill in, it can all be done online and reimbursement occurs fast.

AM, Member since 2017 from Christchurch 29/10/2020

I'm impressed with the ease of claiming and the range of treatments covered.

IS, Member since 1986 from Wellington 26/08/2020

Easy to claim, so glad I have this cover for my family, been absolute value for money.

ST, Member since 2016 from Tauranga 25/06/2020

I have been a member since clerical workers came under the NZEI umbrella and I have valued my membership. Claims are always processed quickly and it just gets easier with technology.

ML, Member since 1995 from Haumoana 26/02/2021

They are helpful in answering queries. Claims are repaid in a timely fashion. Information is given about how the money is reimbursed. Limitations of each plan (eg 6 months until a dental claim can be made) are stated clearly up front.

KS, Member since 1995 from Auckland 31/07/2020

I have belonged since 1966 when it was EBS and have continued through the changes as I am now a part time teacher. My claims have been sympathetically dealt with.

ML, Member since 2001 from Kumeru 24/02/2021

The claims process is really easy and the payments are made quickly. Speaking to the people over the phones isn't a stress and there's no wait times. If only we could say the same about other service providers!

JB, Member since 2017 from Lower Hutt 29/07/2021

The online process was easy to follow and the claim paid out quickly.I put a claim in generally twice a year. I use the online form and find it easy to use. Everything goes smoothly so I have not needed to make any further contact beyond the normal process.

SH, Member since 2017 from Hamilton 25/08/2021

— Why it's good to belong

 

It's quick, easy and efficient - what a great team behind the scenes. Our family struggles with budgeting out of our pay packets, but with HealthCarePlus we don't hesitate in accessing health services when we need them as the claims process is so easy.

DB, Member since 2018 from Dunedin 26/08/2021

Everyone needs to know how good this is.I have talked to other family members and they were not aware.They work as.teachers. More publicity at the schools? 

HQ, Member since 1988 from Nelson 28/07/2021

I'm impressed with the ease of claiming and the range of treatments covered.

IS, Member since 1986 from Wellington 26/08/2020

Really good, caring and understanding, trying very hard to make health care affordable and accessible

JD, Member since 2015 from Auckland 24/06/2020

I have an added sense of security knowing that there is some support available for medical costs at a reasonable premium. As a single person there may be times when I need a more expensive medical procedure that will affect me financially so Health Care insurance will be helpful if this occurs.

PS, Member since 2017 from Whakatane 15/06/2021

Really pleased I am able to have a cover that isn't too expensive while on one wage with two kids. When ringing, emailing and claiming I have always had fast, efficient and helpful communications with people.

CH, Member since 1998 from Upper Hutt 24/07/2020

I appreciate your efforts to be up-to-date with health trends and it seems that you endeavour to reach out to your clients, even if I just skim through at times! All positive, I feel trusted and fairly treated thank you.

MP, Member since 2016 from Christchurch 24/08/2021

 Our family has belonged for two generations. We also belong to another health insurance provider. We feel Healthcare really cares about its customers.

CP, Member since 2003 from Auckland 28/07/2021

 As a retired couple we value the practical support provided, and the ease of applying for reimbursement. Real value for money from a trustworthy organisation.

JL, Member since 2004 from Dunedin 25/08/2021